Privacy Policy
Last Updated: July 15, 2023
Thryva ("we," "us," or "our") is committed to protecting the privacy of our users, especially students. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered learning platform.
Information We Collect
We collect information that you provide directly to us when using Thryva:
- Account Information: When you create an account, we collect your name, email address, password, year level, and state or territory.
- Profile Information: You may choose to provide additional information such as school name, subjects of interest, and learning preferences.
- Learning Interactions: We collect information about your interactions with our AI tutor, including questions asked, responses received, and topics explored.
- Feedback and Ratings: Information you provide when rating responses or giving feedback on the platform.
- Payment Information: If you subscribe to a paid plan, payment details are processed by our third-party payment processors.
We also automatically collect certain information:
- Device Information: Information about the device you use to access Thryva, including device type, operating system, and browser type.
- Usage Data: Information about how you use our platform, such as features accessed, time spent, and frequency of use.
- Log Data: Server logs, IP address, and other standard tracking information.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your learning experience
- Respond to your comments, questions, and requests
- Process and complete transactions
- Send you technical notices, updates, and administrative messages
- Improve our AI tutor's responses and capabilities
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With vendors and service providers who need access to such information to carry out work on our behalf (such as hosting providers, payment processors, and analytics providers).
- Legal Requirements: When required by law or to respond to legal process, to protect our rights, or to protect the safety of our users or others.
- Business Transfers: In connection with a business transaction such as a merger, acquisition, or sale of assets.
- With Your Consent: In other cases with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.
Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information
- Object to our processing of your data
- Withdraw consent where processing is based on consent
- Request restriction of processing
- Data portability (receive your data in a structured, commonly used format)
To exercise these rights, please contact us at privacy@thryva.au.
Children's Privacy
Thryva is intended for use by high school students, including those under 18 years of age. We comply with applicable laws regarding children's privacy. If you are a parent or guardian and believe we have collected information from your child inappropriately, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@thryva.au